Privacy declaration

Vibes ("we") operates the Vibes app and website at vibesonthego.com, which lets you train at gyms and studios across Europe and pay per minute or per session without a membership. This declaration explains which personal data we collect, why, and how we protect it. Vibes is part of ppm unlimited bv, which is the data controller.

When you register as a member, we ask for:

• First name, last name and email address
• Address, postal code, city and country
• Your IBAN, together with your SEPA direct debit mandate
• A profile photo, used to verify you at partner locations

When you use Vibes, we also store your check-ins: the location, tariff, start and end time, and the amount due.

When you register a partner location, we store the location's name, address, activity types, tariffs, VAT or KVK number, IBAN and BIC, and the contact person's email address.

• To create and manage your account
• To check you in and out at partner locations and calculate what you owe
• To collect payments by SEPA direct debit and to pay out partner locations
• To create and send invoices
• To verify your identity at a location using your photo
• To keep our platform secure and prevent fraud

We do not sell your personal data and we do not use it for advertising profiles.

Your IBAN is stored only in encrypted form in our database. The plain number is never saved. Members and partners only ever see the last four digits of their own account. Every time bank details are viewed, changed or included in a payment file, we record who did it and when in an audit log. SEPA payment files are also stored encrypted.

An existing IBAN can never be removed; it can only be replaced by adding a new one with a new SEPA mandate, after which the old account is deactivated.

• Partner locations see your name and photo when you check in, so they can verify you.
• Our payment processing uses your IBAN to collect what you owe via your bank.
• We use hosting and infrastructure providers to run the app; they process data only on our instructions.

We never share your data with third parties for their own marketing purposes.

We keep your account data for as long as your account is active. Invoices, payment records and check-in history are kept for the period required by tax and accounting law. After that, data is deleted or anonymised.

You have the right to:

• See the personal data we hold about you
• Correct inaccurate data
• Ask us to delete your data, where the law allows
• Object to or restrict certain processing
• Receive a copy of your data in a portable format
• Lodge a complaint with your national data protection authority

To use any of these rights, contact us at the email address shown below. We will respond within one month.

We only use cookies and browser storage that are strictly necessary to keep you signed in and to remember your language. We do not use tracking or advertising cookies.

Questions about this declaration or your data? Contact the Vibes team via the app or at serge@ppmfit.com.

We may update this declaration when our service changes. The latest version is always on this page, with the date at the top.